Services for Components & Applications
Service specialists
Benefit from our service personnel. Their comprehensive knowledge, many years of experience and modern equipment can assist you in finding the ideal solutions for your tasks.
Material
Selected components, assemblies and spare parts of the Eaton product range are available for your application on request.
Logistics
Personnel and material will be provided appropriately according to your requirements.
Service products
Our After Sales Service provides appropriate support for current and expired products and their applications.
The best for Everyone: After Sales Retrofit (pdf, 1.21mb)
The best for Everyone: After Sales Service (pdf, 254kb)
Protect Your Employees, Your Systems, and Yourself! (pdf, 599kb)
- Overview
- Contact
- Onsite Service
- Repairs
- Online Service
- Retrofit
- Success Stories
- Energy Efficiency
- Partners
- Associations
- Terms & Conditions
- Contact
Telephone and consultation service free of charge
- Onsite service
Analysis, repairs, installation, commissioning, conversions, expansions and maintenance
- Repairs
Repair, replacement and spare part service for selected assortments of current and expired products
- Online service
Downloads, FAQs and interactive troubleshooting
24/7 Hotline
For immediate support please call +49 (0) 180 5 223822* (24/7)
You will receive competent and fast, round the clock assistance, with unplanned machine and system stand stills, system malfunctions and device failures .
(* 0,14 Euro per minute from the Deutsche Telekom network AG)
Helpdesk
Eaton specialists: +49 (0) 228 602 3640 (Monday – Friday from 08:00 – 16:00 CET) or contact your local Eaton representative.
We offer extensive support from commissioning to application queries as well as in the area of fault analysis, which can also include remote diagnostics.
We can also offer you an individual consulting service contract which is tailor-made to suit your requirements.
If you would like to communicate your service queries in writing, please use the following e-mail address:
AfterSalesEGBonn@eaton.com
You can request onsite assistance when required. Qualified service technicians and specialists will visit you and repair your malfunctions quickly and efficiently.
Installation and commissioning assistance
Do you require competent support during installation and commissioning at short notice? Please contact us. Our specialised personnel will help you with hardware and software – including assistance when modifying and expanding your systems.
Conversions and expansions
For automation products, circuit-breakers or other components – we will modernise your machines and systems to the state-of-the-art if required with conversions and expansions. Particularly if your machines and systems are controlled by devices which may no longer be repaired. Failure of these components would involve an expensive interruption in production.
We can offer you an attractively priced conversion to the current Eaton products in order to enhance production security.
Your benefits:
- Freedom to plan the conversion dates
- New guarantee and warranties
- A general modification of the original control is generally necessary if the production process has changed or the systems have been extended. Our After Sales Service team will assist you with the conversions and expansions.
Inspection and maintenance
The operational safety of power distribution systems is of primary importance for uninterrupted production and for the protection of persons. Eaton supports you with experienced personnel during the inspection and maintenance of low-voltage power distribution systems such as e.g. xEnergy, MODAN2000 or MODAN6000 as well as the inspection of circuit-breakers.
Thermography
Increased contact resistance's inevitably lead to increased temperatures (P=I²*R). Thermography - which is also referred to as thermal imaging – is an efficient way to prevent these inadmissible heat sources, e.g. in operational electrical systems and controls, and thus to prevent serious damage.
The specially trained personnel from After Sales Service, supported by their special hardware can assist in detection of these weak-points during operation of your systems. This is the cost-effective way to avoid expensive production stand-stills. This service offered by After Sales Service saves you the costs associated with the procurement of expensive measurement equipment and the costs for the corresponding qualification of your personnel. A service which is worth more than it costs.
Network analysis
Who has not experienced it: electronic controls stop without any apparent reason or circuit-breakers trip without cause. An exchange of the components does not lead to elimination of the sporadic fault. In order to avoid a protracted and expensive troubleshooting exercise, it is useful to perform a network analysis over an extended period of time. Commission After Sales Service in order to receive a definite result of the situation on your network.
The derived improvement measures can assist you to an uninterrupted and trouble-free production process.
Bus monitoring
Modern systems and controls utilise various possibilities for networking from the process control system to the MMI. This method offers significant benefits for efficient production. On the other hand there are increased demands placed on the maintenance personnel and the corresponding equipment for troubleshooting. As malfunctions in this area are relatively seldom, the question of an attractively priced alternative is posed. Here After Sales Service also offer you a tailor made solution to obtain realisable conclusions in the networking field with experienced personnel and suitable equipment.
Service training
We bring your personnel up to speed with tailor-made service training which considers your individual demands and conditions. The training units include in particular the product oriented measures which are required in service situations.
We reduce maintenance cost with selected spare parts of current and expired products.
Replacements
With the aid of the direct exchange service for selected products, you can significantly reduce the downtimes of your production lines. Additionally, you can make contracts with Eaton for Spare Supplies which consider your individual demands.
We can be contacted by telephone during normal business hours on Monday – Friday from 08:00 – 16:00 CET at +49 (0) 228 602 3640. You can also contact your local Eaton representative.
Repair Center
A cost-effective alternative for the repair of Eaton products is available in our Repair Center.
Retrofit - Sustained functionality thanks to state-of-the-art retrofits that are tailored to your needs.
The longer a machine has been in operation, the more difficult it often becomes to procure the necessary spare parts.
This is where Eaton’s After Sales Service comes in: we offer you a broad range of retrofit solutions for extending the lifespan of your installation.
Retrofitting Klöckner-Moeller and Moeller PLCs of the SUCOS S30/S40 series.
EATON has developed a software that makes retrofitting the PLC significantly easier and reduces downtime to a minimum.
 | - PS21, PS22, PS24, |
Update your power distribution system with retrofit kits from Eaton.
 | - NZM7 |
By upgrading your frequency inverters, you can enhance both the functionality and reliability of your machine or installation.
 | - DF4, |
You can reach us during business hours (8 am to 4 pm) from Monday to Friday at +49 (0) 228 602 3640. Don’t hesitate to call.
Drive system upgrade saves energy for low-voltage equipment test lab
The new drive solution is much more energy efficient than the old slip ring motor. The total energy saving is thus achieved in three ways – the energy efficient drive system, the energy saved by switching off the surge generator during set up and the return feed of the braking energy into the grid, which was previously lost in the form of heat
2016-11-14_I2PS_9000X_Active_Frontend_EN.pdf
Getting the right mix
Dinova increases the efficiency of its mixers with Eaton variable frequency drives. To minimize the risk of production downtime and to guarantee a quick response in the event of a fault, paint manufacturer Dinova replaced the variable frequency drives in its mixers with an Eaton solution.
Dinova-EN.pdf
Effective arc fault protection for switchgear
Every data center has two important priorities: to uphold safety and ensure a reliable energy supply. It is therefore vital to protect the building’s low-voltage main distribution system against arc flashes. The Hewlett Packard (HP) data center in Rüsselsheim chose to update its switchgear with Eaton technology, including the ARCON arc fault protection system, to ensure the highest levels of safety and reliability.
Success Story_CSS HP Arcon_Eaton_EN.pdf
Eaton provides products and services designed to conceive and implement energy-efficient solutions for individual applications.
Energy efficiency commences with the use of energy-saving products at Eaton. The switchgear devices are characterised by a low energy consumption and power dissipation. Automation systems and drives facilitate a tailor-made design of energy-saving applications. The implementation of energy-optimised system solutions is ensured by functional and application-specific product adaptations as well as services in the area of parameterisation and programming.
Eaton delivers tailor-made, energy-efficient services for engineering and operation of systems. In the engineering of new systems, the range of services provided is defined by consultation services for energy management and comprehensive turnkey projects. For system operation, the services range from simple energy consumption analyses to complex energy management audits extending right up to the implementation of energy management solutions.
Energy Efficiency Services in Automation (pdf, 1.1mb)
Energieeffizienz-Dienstleistungen in der Automation (pdf, 1.3mb)
 Elektro Schütze Automations UG |  Niederreiter EnergieTechnik |
 TEC Electric |  Energie- und Automatisierungstechnik GmbH |
 Raible & Gräßle GmbH |
An initiative to establish a common understanding of services and service modules in the field of industrial and building automation.
http://www.automation-services.org
Quality through competence – Services made to measure
Eaton actively supports at a national level the ZVEI "Services in Automation" initiative. The participating members of the ZVEI have restructured, described and classified their services. Services can now be selected and offered as required in modules, based on the seven service classes.
For the service offer this means:
- Services tailored to customer requirements.
- Simple identification of services on offer by means of the classification.
- Ensuring of competencies required by the services.
- Definition with the customer of the desired results and performance specifications.
- Fulfilment of the undertakings charter assigned to the services.
